Q: Where are you located?
A: Bilury Gallery Hotel & Spa is conveniently located in the central of Hanoi Old Quarter. All interesting sights within a short walk - close to all bars, restaurants, shops, banks, post office.
Q: What is your address and contact:
A:
Bilury Gallery Hotel & Spa
Q: When can I cancel my reservation and not get charged for it?
A: 72 hours prior to arrival date
Q: What credit cards do you take?
A: We accept Visa, Master Card.
Q: What are check in/check out times?
A: Check in time is after 1:30 pm, ealier check in without any surcharge and upon availability.
Check out time is before 12:00pm.
Q: Will you be organised the trips to visit the North and the South of Vietnam?
A: Yes, we do organise the trips for all our Guests to visit our beautiful country landscape such as Ha Long Bay, Sa Pa, Hoa Lu - Tam Coc.... which are strongly recommended by all our previous Guests.
Q: Should we reserve our tours in advance ?
A: Yes, it`s highly recommendation, especially in high season to secure the good places on board, train, hotel.
Q: Can I have a room for freshing up before departering for the next trip ?
A: Yes, we are pleased to offer you a room if the room is available without any charge.
Q: How far from airport to your Hotel?
A: Bilury Gallery Hotel & Spa is in the central of Old Quarter, it`s far from the airport more than 30 kms. To avoid all the troubles like being overcharged or taken to a wrong hotel, we would provide you pick up service to secure you will be driven right to our hotel.
Q: Do you arrange the pick up car to pick us up from bus/train/airport ?
A: Yes, we do arrange the pick up service once your flight lands with the normal charge as mentioned in "Services" tab.
Q: Can I leave the luggage at the Hotel when I am travelling?
A: Yes, our hotel offer luggage storage with free of charge.
Q: How can I book my room with your hotel ?
A: We are so delighted to have your booking via our Email: booking@bilurigalleryhotel.com
Q: What is the payment method for the balance ?
A: When checking out, you can settle the balance at our hotel by cash or credit card.
Q: Is there any ATM machine closed to your hotel ?
A: There are many banks and ATM machines next to our hotel.
Q: Can I do visa application or visa extention in your hotel ?
A: Yes, we are able to arrange the visa for you. Please contact us at booking@bilurigalleryhotel.comfor further information.
Thank you for your valuable attention.
We are looking forward to welcome you!
Management and Team.
Bilury Gallery Hotel & Spa